After-sales service
After-sales service

SERVICE CONCEPT OF IDRIVERPLUS

IDRIVERPLUS is committed to providing customers with "timely, professional, assured" high quality service. "Keep customers satisfied." is our service purpose. We have an experienced and skilled engineer team, professional service staff and global service and spare parts network. We will quickly respond to the service needs of global customers to provide them with services beyond expectation.

AFTER-SALES MODULE

Processing Timeliness

Processing Timeliness

Online Service

Online Service

Offline Service

Offline Service

Respond

7 * 24-hour response

Solve

48-hour closed-loop processing
(software problem)

On Site

72 hour on site handling
(unrecoverable problems)

Cloud school

OTA

Exclusive portal

Regular inspection

FAE regularly visits the site to escort the stable operation of the equipment

Global coverage

After-sales network throughout Europe, Asia, America and other countries and regions

Whole process service

Pre-sale to sale to after-sale service throughout the whole process

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